Last Updated: September 18, 2026
Welcome to the yshgs.shop Frequently Asked Questions page. Below you can find answers to common questions about ordering, payment, shipping, returns, refunds and customer support.
1. Who operates yshgs.shop?
yshgs.shop is operated by:
RED OSLO DA
Organisation Number: 976 201 817
Registered Address:
Etterstadsletta 47
0660 OSLO
Norway
The company details above correspond to the RED OSLO DA registration information provided.
2. How can I contact yshgs.shop?
You can contact our customer service team using the following details:
Email: support@yshgs.shop
Telephone: +47 75 91 54 88
Website: yshgs.shop
If your enquiry concerns an existing order, please include your order number and the email address used when placing the order.
3. How do I place an order?
To place an order:
- Select the product you wish to purchase.
- Choose the applicable product options or variations.
- Add the product to your shopping cart.
- Proceed to checkout.
- Enter your contact, billing and delivery information.
- Select an available payment and delivery method.
- Review your order carefully.
- Submit your order.
After successfully submitting an order, you may receive an order confirmation by email.
4. Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible:
We will make reasonable efforts to assist you.
However, if your order has already entered processing or has been dispatched, we may no longer be able to modify or cancel it through the ordinary order process.
Any applicable statutory withdrawal rights remain unaffected.
5. What payment methods do you accept?
The payment methods currently available will be displayed during checkout.
Available payment methods may depend on your location, currency, order value and the payment services available through our store.
Please use only payment methods shown as available during checkout.
For further information, please review our Payment Policy.
6. Is my payment information secure?
Payments may be processed through Shopify or other authorized third-party payment providers using their respective security systems.
We will never ask you to send your complete payment card number, card security code, online banking password or other confidential payment passwords to us by email.
7. What currency will I be charged in?
The applicable transaction currency and final amount will be displayed during checkout.
If your bank account or payment method uses another currency, your bank or payment provider may perform a currency conversion and may charge its own conversion fees.
8. How long does order processing take?
Orders are generally processed within 1–2 business days after the order has been successfully placed and confirmed.
Business days generally exclude Saturdays, Sundays and public holidays.
Processing may occasionally take longer during holidays, promotional periods or unusually high order volumes.
9. How long does delivery take?
After dispatch, estimated delivery time is generally:
5–7 business days
This delivery estimate is separate from the normal 1–2 business day processing period.
Actual delivery times may vary depending on the destination, carrier, customs procedures, weather and other circumstances affecting transportation.
These processing and delivery periods are consistent with the shipping terms in the reference policy you supplied.
10. How can I track my order?
Where tracking is available, you will receive a tracking number or tracking link after your order has been dispatched.
Tracking information may require approximately 24–48 hours after dispatch to become active in the carrier's system.
If you cannot track your order, please contact:
Please include your order number.
11. What should I do if my order is delayed?
First, check the latest tracking information provided by the carrier.
If the estimated delivery period has passed and there has been no meaningful tracking update, please contact us:
Email: support@yshgs.shop
Telephone: +47 75 91 54 88
Please provide your order number and tracking information so that we can investigate.
12. What happens if my parcel is lost?
If you believe your parcel has been lost, please check:
- Your tracking information;
- Your delivery address;
- Any delivery notices;
- Your designated collection point;
- Reception or other safe delivery locations; and
- Whether another household member accepted the parcel.
If you still cannot locate the parcel, contact us at support@yshgs.shop.
If the shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law.
13. What should I do if my product arrives damaged?
Please contact us promptly at:
Include:
- Your order number;
- A description of the problem;
- Clear photographs of the damaged product;
- Photographs of the packaging and shipping label; and
- A video showing the problem where appropriate.
Depending on the circumstances, an appropriate remedy may include repair, replacement, return, price reduction or refund.
14. What should I do if I receive the wrong product?
Please contact us promptly and provide:
- Your order number;
- A photograph of the product received;
- A photograph of the packaging or shipping label; and
- A brief description of the problem.
We will review the issue and provide appropriate instructions.
15. Do you accept returns?
Yes. We offer a voluntary 30-day return period for eligible products.
To qualify for a voluntary return, products should generally be returned in the same condition in which they were received, subject to the conditions and exceptions described in our Return and Refund Policy.
Please contact us before returning a product:
The voluntary 30-day return framework follows the structure of the approved reference policy you provided.
16. Do I have a 14-day right of withdrawal?
Consumers purchasing eligible goods through distance-selling methods in the European Economic Area generally have a statutory 14-day right of withdrawal, subject to applicable legal conditions and exceptions.
For goods, the period generally begins when you or a third party designated by you other than the carrier receives the goods.
To exercise an applicable withdrawal right, contact:
Please clearly state that you wish to withdraw from the purchase and identify the relevant order.
This is separate from our voluntary 30-day return policy.
17. How do I start a return?
Before sending anything back, contact us at:
Please provide:
- Your full name;
- Order number;
- Email address used for the order;
- Product you wish to return;
- Reason for the return; and
- Photographs or videos where the product is damaged, defective or incorrect.
We will provide the applicable return instructions.
Please do not send an unauthorized return.
18. Where should I send my return?
Unless we provide a different authorized return address in your return instructions, the registered business address is:
RED OSLO DA
Etterstadsletta 47
0660 OSLO
Norway
Please contact us before shipping any return.
Do not send parcels on a cash-on-delivery or postage-due basis unless we expressly agree to this in advance.
19. Who pays for return shipping?
For voluntary change-of-mind returns, the customer is generally responsible for direct return shipping costs.
For an applicable statutory withdrawal, the customer may also be responsible for direct return costs where they have been properly informed, subject to applicable law.
If we supplied a defective, damaged or incorrect product, we will cover reasonable return costs where required by applicable law.
20. Are any products excluded from returns?
Certain products may be excluded from voluntary returns or statutory withdrawal where permitted by law.
Examples may include:
- Personalized or custom-made products;
- Products that deteriorate or expire rapidly;
- Certain sealed hygiene products after opening;
- Certain digital content;
- Certain opened sealed software or media; and
- Other products covered by statutory exceptions.
Defective, damaged or non-conforming products remain subject to applicable mandatory consumer rights.
21. Can I exchange a product?
Where available, we may arrange a direct exchange.
In other cases, you may be asked to return the original product and place a new order.
Please contact support@yshgs.shop before returning the product.
Exchange availability depends on stock and the circumstances of the request.
22. When will I receive my refund?
For eligible voluntary returns under our 30-day return policy, approved refunds are normally processed within 10 days after approval.
Your bank or payment provider may require additional time before the refunded amount appears in your account.
For refunds arising from a statutory withdrawal right, reimbursement will be handled within the timeframe required by applicable consumer law.
If more than 15 days have passed since we confirmed approval of a voluntary-return refund and you have not received it, contact us at support@yshgs.shop.
23. How will my refund be paid?
Unless otherwise agreed or required by law, refunds will normally be issued using the same payment method used for the original transaction where possible.
We do not charge a separate refund processing fee for refunds that are legally due.
Your bank or payment provider may have its own processing times.
24. Do I need proof of purchase for a return?
We may request reasonable proof of purchase before processing a return, replacement or refund.
Proof may include:
- Order number;
- Order confirmation;
- Receipt;
- Payment confirmation; or
- Other information sufficient to identify your transaction.
25. What if I entered the wrong delivery address?
Contact us as soon as possible at:
If your order has not yet been dispatched, we may be able to update the address.
Once the parcel has been shipped, we cannot guarantee that the delivery address can be changed.
Customers should carefully check their name, street address, postal code, city and contact information before submitting an order.
26. Will I have to pay customs duties or import taxes?
International orders may be subject to VAT, customs duties, import taxes or other government charges depending on the destination.
Where these charges are included in the checkout price, this will be indicated where reasonably possible.
Where they are not included, additional charges imposed by the destination authorities may be the customer's responsibility, subject to applicable law.
27. How is my personal information used?
We may process personal information where necessary to:
- Process orders;
- Process payments;
- Arrange delivery;
- Provide customer support;
- Handle returns and refunds;
- Prevent fraud;
- Operate our online store; and
- Comply with applicable legal obligations.
For complete information about personal data processing and your privacy rights, please review our Privacy Policy.
28. Where can I find your store policies?
Our applicable policies are published on yshgs.shop and may include:
- Return and Refund Policy;
- Privacy Policy;
- Terms of Service;
- Shipping and Delivery Policy;
- Contact Information;
- Legal Notice; and
- Payment Policy.
Please review the applicable policies before completing your purchase.
29. What are my consumer rights?
Our commercial store policies do not replace or reduce mandatory consumer rights.
Depending on applicable law, consumers may have statutory rights relating to delivery, withdrawal, cancellation, defective products, non-conforming goods, returns and refunds.
Where mandatory consumer protection law provides greater rights than our commercial policies, the mandatory legal requirements apply.
30. How can I get further help?
If your question is not answered above, please contact us:
RED OSLO DA
Organisation Number: 976 201 817
Registered Address:
Etterstadsletta 47
0660 OSLO
Norway
Store Name: yshgs
Website: yshgs.shop
Email: support@yshgs.shop
Telephone: +47 75 91 54 88