1. Where do you ship?
We currently ship to eligible destinations supported by our online store.
Shipping availability may depend on:
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Destination country;
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Postal code;
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Product availability;
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Carrier coverage;
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Local delivery restrictions; and
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Other logistical considerations.
Available shipping options for your order will be displayed during checkout where applicable.
If delivery is not available to your location, the applicable shipping option may not be displayed during checkout.
2. How long does order processing take?
Orders are generally processed within the processing period stated in our Shipping and Delivery Policy.
Processing times may occasionally vary because of:
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Public holidays;
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High order volumes;
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Product availability;
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Order verification; or
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Other operational circumstances.
Please review our Shipping and Delivery Policy for the current applicable processing information.
3. How long does delivery take?
Estimated delivery times are provided in our Shipping and Delivery Policy and may also be displayed during checkout where applicable.
Actual delivery times may vary depending on:
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Destination;
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Carrier;
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Customs processing;
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Public holidays;
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Severe weather;
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Transportation disruptions;
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Local delivery conditions; or
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Other circumstances outside our reasonable control.
Delivery timeframes are estimates unless expressly stated otherwise.
4. How can I track my order?
Where tracking is available, tracking information may be provided after your order has been dispatched.
Your shipping confirmation may include:
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Carrier name;
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Tracking number;
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Tracking link; and
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Dispatch information.
Tracking information may require some time after dispatch before becoming active in the carrier's system.
If you have difficulty tracking your order, please contact:
Email: support@yshgs.shop
Please include your order number when contacting us.
5. What payment methods do you accept?
The payment methods available for your order will be displayed during checkout.
Available payment methods may vary depending on factors such as:
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Customer location;
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Currency;
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Order value;
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Product;
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Payment provider; and
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Delivery method.
Only payment methods displayed during checkout are available for the relevant order.
We do not guarantee that every payment method will be available for every customer, destination or order.
Please complete payment only through the payment options displayed during the official store checkout.
6. Is my payment information secure?
Payments may be processed through Shopify and/or independent payment service providers.
Depending on the payment method selected during checkout, the relevant payment provider may process payment information according to its own terms, privacy practices and security procedures.
We do not require customers to provide payment passwords, online banking passwords or other confidential account credentials to us by email or telephone.
If you notice a payment issue or believe a transaction may be unauthorized, please contact us promptly.
7. When will I be charged?
The timing of payment depends on the payment method selected during checkout and the procedures of the applicable payment provider.
For online payments, authorization or payment may occur when the order is placed or according to the applicable payment provider's procedures.
Where another payment arrangement is available during checkout, the applicable payment timing will be determined by that payment method.
8. Can a payment fail or be declined?
Yes.
A payment may fail or be declined for reasons including:
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Incorrect payment information;
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Insufficient funds;
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Payment-provider restrictions;
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Bank authorization requirements;
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Security verification;
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Fraud-prevention measures;
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Transaction limits; or
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Other restrictions imposed by the payment provider.
If a payment fails, please follow the instructions shown during checkout or contact the relevant payment provider where appropriate.
9. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order.
Email: support@yshgs.shop
Telephone: +47 75 91 54 88
We will make reasonable efforts to assist you.
However, once an order has entered processing or has already been dispatched, changes or ordinary cancellation may no longer be possible.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
10. What should I do if I entered the wrong delivery address?
Please contact us immediately if you notice an error in your delivery information.
If your order has not yet been dispatched, we may be able to update the address.
Once the parcel has been shipped, we cannot guarantee that the delivery address can be changed.
Additional reasonable shipping costs resulting from incorrect information supplied by the customer may be the customer's responsibility where permitted by applicable law.
11. What happens if my order is delayed?
Delivery delays may occasionally occur because of:
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Carrier congestion;
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Customs processing;
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Public holidays;
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Severe weather;
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Transportation interruptions;
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Incorrect or incomplete delivery information;
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Local delivery restrictions; or
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Other circumstances outside our reasonable control.
If your estimated delivery period has passed, please check any available tracking information first.
If there has been no meaningful tracking update for an extended period, please contact us with your order number.
We will review the available information and assist where appropriate.
12. What should I do if my parcel appears to be lost?
If you believe your parcel may be lost, please:
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Check the tracking information;
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Confirm the delivery address;
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Check whether another household member accepted the parcel;
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Check any designated delivery location;
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Check for a delivery notice; and
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Contact the carrier where appropriate.
If the parcel still cannot be located, please contact us.
Provide your:
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Full name;
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Order number;
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Delivery address; and
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Available tracking information.
If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law and our policies.
13. What should I do if my product arrives damaged or defective?
Please contact us promptly if your product arrives:
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Damaged;
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Defective;
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Incomplete; or
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Otherwise not in conformity with your order.
Where reasonably possible, please provide:
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Your order number;
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A description of the issue;
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Photographs of the product;
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Photographs of the outer packaging;
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A photograph of the shipping label; and
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A video showing the issue where relevant.
We will review the information and provide an appropriate solution in accordance with applicable consumer law.
Depending on the circumstances, this may include repair, replacement, return, price reduction or refund.
14. What should I do if I receive the wrong product?
Please contact us promptly.
Provide:
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Your order number;
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A description of the product ordered;
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Photographs of the product received; and
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A photograph of the shipping label where reasonably possible.
After reviewing the matter, we will provide the applicable instructions.
Where the incorrect product was supplied by us, reasonable return shipping costs will be handled in accordance with applicable law and our Return and Refund Policy.
15. Can I return a product if I change my mind?
Eligible products may be returned in accordance with our Return and Refund Policy.
Our store provides a voluntary return period for eligible products, subject to the applicable conditions stated in that policy.
In addition, consumers may have statutory withdrawal or cancellation rights under applicable consumer protection law.
Please review our Return and Refund Policy for complete conditions, exceptions and procedures.
Before returning any product, please contact us to receive the applicable return instructions.
16. Do EU/EEA consumers have a right of withdrawal?
Where applicable, consumers purchasing eligible products through an online or other distance-selling method in the European Union or European Economic Area generally have a statutory right to withdraw from the purchase within 14 days without giving a reason, subject to applicable legal exceptions.
The applicable conditions, deadlines and return procedures are explained in our Return and Refund Policy.
Nothing in our voluntary return policy is intended to reduce mandatory consumer rights.
17. Who pays return shipping costs?
For eligible voluntary change-of-mind returns, customers are generally responsible for the direct cost of returning the product.
Where an applicable statutory withdrawal right is exercised, customers may also be responsible for the direct cost of returning the goods where permitted by law and where they have been properly informed of this responsibility.
Where a return is required because we supplied a defective, damaged, incorrect or otherwise non-conforming product, reasonable return shipping costs will be handled in accordance with applicable law.
Please contact us before sending any return.
18. Where should I send my return?
Before sending any product back, please contact us:
Email: support@yshgs.shop
Telephone: +47 75 91 54 88
We will provide the applicable return address and return instructions based on the circumstances of your return.
Please do not send products to our registered business address or any other address unless that address has been specifically provided or confirmed for your return.
Returns sent to an unauthorized or incorrect address may be delayed or refused where permitted by applicable law.
Do not send parcels on a cash-on-delivery, postage-due or collect-on-delivery basis unless we expressly agree to this in advance.
19. How will I receive my refund?
Approved refunds will normally be issued using the original payment method where possible.
Where the original payment method does not permit a direct refund, we may contact you to arrange an appropriate alternative refund method.
Refund processing times may vary depending on:
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The type of return;
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The original payment method;
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The payment provider; and
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The customer's financial institution.
Please review our Return and Refund Policy for complete refund information.
20. Can I exchange a product?
If you would like a different product, size, model or variation, please contact us.
Depending on product availability and the circumstances, we may:
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Arrange an exchange; or
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Ask you to return the original product and place a new order.
Product availability cannot be guaranteed until the applicable replacement or new order has been confirmed.
21. Are taxes, VAT or customs charges included?
Taxes, VAT, customs duties or other charges may depend on the destination and the circumstances of the order.
Where applicable charges are included in the amount payable, this will be indicated where reasonably possible during the purchasing process.
Orders crossing national borders may be subject to customs duties, import taxes or other government charges depending on the destination and applicable law.
Please review the information displayed during checkout and our Shipping and Delivery Policy for additional details.
22. Can my order arrive in more than one parcel?
An order containing multiple products may occasionally be shipped in more than one parcel.
In such cases:
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Parcels may arrive on different dates;
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Separate tracking numbers may be provided; and
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Different delivery providers may be used.
Please check all available tracking information before reporting part of an order as missing.
23. Can I refuse a delivery?
If you no longer want an order, please contact us as soon as possible.
Simply refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of an applicable statutory withdrawal right.
If you wish to exercise a withdrawal or cancellation right, please clearly communicate your decision to us.
Additional reasonable costs caused by an unjustified refusal or failure to collect a parcel may be the customer's responsibility where permitted by applicable law.
Mandatory consumer rights remain unaffected.
24. How do I contact customer support?
For questions about products, orders, payments, shipping, delivery, returns or refunds, please contact:
RED OSLO DA
Email: support@yshgs.shop
Telephone: +47 75 91 54 88
For questions concerning an existing order, please include your order number and the email address used when placing the order.
25. What is your company information?
The online store is operated by:
Company Name: RED OSLO DA
Organisation Number: 976 201 817
Registered Address:
Etterstadsletta 47
0660 OSLO
Norway
Email: support@yshgs.shop
Telephone: +47 75 91 54 88
Website: yshgs.shop
The registered business address above is provided for company identification and contact purposes.
It should not be used as a return address unless we specifically provide or confirm it in the return instructions for your return.