Return and Refund Policy

Last Updated: October 7, 2026

This Return and Refund Policy applies to purchases made from the online store operated by RED OSLO DA.

We want customers to have clear information about returns, refunds, cancellations and their applicable consumer rights. Please review this policy carefully before making a purchase.

Nothing in this policy is intended to exclude, restrict or reduce any mandatory consumer rights available under applicable law.

1. Return Period

Customers may request a return of eligible products within 30 days from the date the order is received.

To qualify for a voluntary return, the product should generally:

• Be in the same condition in which you received it;

• Be unused, unworn and undamaged;

• Include all original accessories, components and manuals;

• Include original tags or labels, where applicable;

• Be returned in its original packaging where reasonably possible; and

• Be accompanied by a receipt, order confirmation or other valid proof of purchase.

Products showing excessive use, damage, alteration or missing components may not qualify for a full refund, except where mandatory consumer rights apply.

Our voluntary return policy does not reduce any statutory cancellation, withdrawal, warranty or consumer protection rights available to customers.

2. How to Request a Return

Before sending any product back, please contact us to request return authorization and receive the applicable return instructions.

Email: support@yshgs.shop
Telephone: +47 75 91 54 88

When contacting us, please provide:

• Your full name;

• Order number;

• Email address used for the order;

• The product you wish to return;

• The reason for the return; and

• Photographs or videos where the return concerns damage, defects, missing components or an incorrect product.

Please do not send a product back before receiving the applicable return instructions.

Returns sent without authorization or to an incorrect address may be delayed or refused where permitted by applicable law.

3. Return Address

Before returning any product, please contact us to request return authorization and receive the applicable return instructions.

The applicable return address and return instructions will be provided by our customer service team based on the circumstances of the return.

Please do not send products to our registered business address or any other address unless that address has been specifically provided or confirmed for your return.

Returns sent to an unauthorized or incorrect address may be delayed or refused where permitted by applicable law.

Do not send returns on a cash-on-delivery, postage-due or collect-on-delivery basis unless we have expressly agreed to this in advance.

4. Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

• Your product arrives damaged;

• The product appears defective;

• You receive the wrong product;

• Products, parts or accessories are missing; or

• The parcel shows significant transportation damage.

When contacting us, please provide your order number together with clear photographs or videos showing the issue where reasonably possible.

We will review the information and provide an appropriate solution in accordance with applicable consumer law.

Depending on the circumstances, this may include:

• Repair;

• Replacement;

• Return;

• Price reduction; or

• Refund.

If a return is required because we supplied a defective, damaged, incorrect or otherwise non-conforming product, reasonable return shipping costs will be handled in accordance with applicable law.

5. Non-Returnable Products and Exceptions

Certain products may not qualify for voluntary returns or may be excluded from an applicable statutory withdrawal right where permitted by law.

These may include:

• Products made to the customer's specifications or clearly personalized;

• Products that are liable to deteriorate or expire rapidly;

• Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed;

• Products that have become inseparably mixed with other items after delivery;

• Sealed audio, video or computer software products after the seal has been removed;

• Digital content or services where statutory withdrawal rights have been lost following valid consent, where applicable;

• Gift cards, where legally permitted; and

• Other products excluded from return or withdrawal under applicable law.

These exclusions do not affect mandatory rights regarding defective, damaged, incorrect or otherwise non-conforming products.

If you are unsure whether a product can be returned, please contact us before sending it back.

6. EU/EEA 14-Day Statutory Right of Withdrawal

Where applicable, consumers purchasing eligible products through an online or other distance-selling method in the European Union or European Economic Area generally have a statutory right to withdraw from the purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For goods, the statutory withdrawal period generally begins when you, or a third party designated by you other than the carrier, receive the goods.

To exercise an applicable right of withdrawal, you must inform us of your decision before the applicable withdrawal period expires.

You may do so by sending a clear statement to:

Email: support@yshgs.shop

Your statement should clearly identify the relevant order and confirm that you wish to withdraw from the purchase.

After notifying us of your withdrawal, please contact us for the applicable return instructions and return address.

Where applicable law requires the goods to be returned within a particular period following withdrawal, that requirement will apply.

7. Condition of Products Returned Under a Statutory Withdrawal Right

Where a statutory withdrawal right applies, you may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics and functioning.

You may be responsible for any reduction in the value of the product caused by handling beyond what would normally be necessary to inspect the product, where permitted by applicable law.

Opening packaging does not automatically remove a statutory withdrawal right unless a specific legal exception applies.

8. Return Shipping Costs

Change-of-Mind and Statutory Withdrawal Returns

Where permitted by applicable law and where customers have been properly informed of this responsibility, customers are responsible for the direct cost of returning products when exercising an applicable statutory withdrawal right.

Customers are also generally responsible for return shipping costs for eligible voluntary change-of-mind returns.

Return costs may include:

• Postal charges;

• Courier fees;

• Appropriate packaging expenses; and

• Other direct costs associated with returning the product.

We recommend using a secure and trackable shipping service and retaining your shipping receipt and tracking information until the return has been completed.

Defective, Damaged or Incorrect Products

Customers will not normally be required to pay reasonable return shipping costs where the return is caused by:

• A defective or non-conforming product;

• A product damaged before or during delivery;

• An incorrect product supplied by us;

• Missing components or accessories; or

• Another confirmed error attributable to us.

Please contact us before returning such products so that we can provide the appropriate instructions.

9. Exchanges

If you want a different product, size, model or variation, please contact us.

Depending on product availability and the circumstances, we may:

• Arrange an exchange; or

• Ask you to return the original product and place a new order after the return has been approved.

Product availability cannot be guaranteed until the replacement or new order has been confirmed.

Any mandatory rights relating to defective or non-conforming products remain unaffected.

10. Return Inspection

After we receive your returned product, we may inspect it to determine whether it meets the applicable return requirements.

We will notify you after the return has been reviewed.

For voluntary returns, products may be refused or a reasonable deduction may be made from the refund where permitted by law if the product:

• Has been damaged after delivery by the customer;

• Shows use beyond reasonable inspection;

• Is missing accessories or components;

• Has been materially altered; or

• Has suffered a reduction in value due to unnecessary handling.

Nothing in this section limits mandatory consumer rights.

11. Refunds Under an Applicable Statutory Right of Withdrawal

Where you validly exercise an applicable statutory right of withdrawal, we will reimburse payments received from you in connection with the withdrawn purchase as required by applicable law.

Where required by law, this may include the cost of the least expensive standard delivery method offered for the order.

If you selected an expedited, express or other more expensive delivery method, additional delivery costs exceeding the standard delivery option may not be reimbursable where permitted by law.

We will process the reimbursement without undue delay and within the period required by applicable consumer law.

For purchases involving physical goods, where permitted by law, reimbursement may be withheld until:

• We have received the returned goods; or

• You provide sufficient evidence that the goods have been sent back,

whichever occurs first.

Unless otherwise agreed or legally required, reimbursement will normally be made using the same payment method used for the original transaction.

Where the original payment method does not permit a direct refund, we may contact you to arrange an appropriate alternative refund method.

We do not charge a separate refund processing fee.

12. Refunds Under Our Voluntary Return Policy

For eligible returns falling under our voluntary return policy rather than a statutory withdrawal right, we will notify you after the returned product has been received and inspected.

If the return is approved, the refund will normally be processed within 10 days after approval.

Where possible, the refund will be issued using the original payment method.

Where the original payment method does not permit a direct refund, we may contact you to arrange an appropriate alternative refund method.

Your bank, payment provider or financial institution may require additional processing time before the refunded amount becomes available.

If you have not received an approved refund after the expected processing period, please contact us:

Email: support@yshgs.shop
Telephone: +47 75 91 54 88

13. Order Cancellations

If you wish to change or cancel an order before it has been shipped, please contact us as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee cancellation once an order has entered processing or has been dispatched.

Any statutory withdrawal or cancellation rights available under applicable law remain unaffected.

14. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory withdrawal right.

Where you wish to withdraw from an order, please contact us directly and clearly communicate your decision.

Additional reasonable costs resulting from an unjustified refusal, incorrect delivery information or failure to collect an order may be the customer's responsibility where permitted by applicable law.

Mandatory consumer rights remain unaffected.

15. Proof of Purchase

We may request reasonable proof of purchase before processing a return, replacement or refund.

Acceptable proof may include:

• Order confirmation;

• Order number;

• Purchase receipt;

• Payment confirmation; or

• Other information reasonably sufficient to identify the transaction.

16. Consumer Rights

This Return and Refund Policy provides our commercial return terms in addition to any rights available under applicable consumer protection law.

Nothing in this policy is intended to exclude, restrict or waive any consumer right that cannot legally be excluded or restricted.

Where mandatory applicable law provides greater rights than this policy, the mandatory legal requirements will apply.

17. Company and Contact Information

For questions regarding returns, refunds, exchanges, damaged products or applicable withdrawal rights, please contact:

RED OSLO DA

Organisation Number: 976 201 817

Registered Address:
Etterstadsletta 47
0660 OSLO
Norway

Email: support@yshgs.shop
Telephone: +47 75 91 54 88
Website: yshgs.shop

Important: The registered business address above is provided for company identification and contact purposes. It should not be used as a return address unless we specifically confirm it in the return instructions for your return.

When contacting us about an existing order, please include your order number and the email address used when placing the order.